Rouge Affection

100% SATISFACTION GUARANTEE

We take pride in our work and stand behind every arrangement we deliver. If you are not completely satisfied with your order, please contact us so that we can make it right.

100% FLORIST DESIGNED, HAND DELIVERED

All arrangements purchased from us are professionally designed and hand-delivered. No wilted, sad, flowers in a box here! Your bouquet will be exquisitely arranged and ready to be enjoyed

JOIN THOUSANDS OF HAPPY CUSTOMERS

Our customers are our top priority! When you buy from us, you know that you're working directly with a real, local florist. We will personally ensure that you're happy with your arrangement!

If you are unhappy with your purchase from Covent Garden UAE you may return the product(s) to us within 24 hrs (after delivery). You are eligible for a refund subject to us making reasonable deductions from the refund amount to compensate the loss of value in case you have damaged the product or packaging.

We strongly recommend that you retain your invoice at the time of purchase. You can email the Invoice / Order number to [email protected], including information such as your name and contact info to speed up the return and refund process.

Our policy does not affect your local statutory rights. Cash refunds will be considered in the case of any damage originating from our side.

Feel free to state the reason for the return and whether or not you would like to exchange the product for a different one and if so, which one.

Delivery costs incurred for shipping products back to us will not be reimbursed.

Delivery costs incurred for shipping back products to us will not be reimbursed.

Thank you for visiting us. We appreciate your patronage and look forward to our blooming relationship.

Kindly keep us posted on how we can improve our standards and continue to enhance our services. Please send your comment to [email protected]

Delivery Terms and Conditions of Covent Garden UAE

Flowers delivery charge as advised in our delivery section will be applicable. If you request delivery to remote areas which are not normally delivered to by Covent Garden UAE you will be advised of any additional charges as soon as possible after receipt of your Order Form. Selected products are not available for delivery to certain areas - where possible we will advise you of these restrictions when you place your order.

Should you require your delivery to be made within a specific time period we are able to offer the following delivery services :

'Before 9pm'/'after 9am' service is available in addition to Covent Garden UAE Delivery Charges. The service is offered to flower orders for delivery within the UAE. Should you require this delivery service, your Order Form must be submitted (requesting this service) 24 hours in advance of the required delivery date (10am Thursday in the case of Friday and Saturday deliveries). This delivery service is offered subject to availability and is not available for certain products – the service may be withdrawn without notice during busy periods.

'Special delivery' service is available as an addition to Covent Garden UAE Delivery Charge. The service is offered for flower orders to selected delivery locations within the UAE. Should you require this delivery service, your must ‘add' this to your product basket BEFORE completing your Order Form which must be submitted at least 5 hours in advance of the required delivery time. Delivery Time may only be between 10am and 8pm UAE Time. This delivery service is offered subject to availability and is not available for certain products – the service may be withdrawn without notice during busy periods.

Payment Terms and Conditions of Covent Garden UAE

You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate post code, together with those of the intended recipient and all necessary payment details. By clicking on the 'check out' button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Coventgardenuae.com Site.

Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address with which you have addressed us. This message will re-confirm elements of the order(s) you have placed including confirmation of your delivery Date. We will not consider ourselves bound by a contract with you until we have issued this confirmation.

We will confirm your order details and advise you that we are processing your purchase when we e-mail you. You are responsible for ensuring the detail of your order. Please read your confirmation carefully as we will assume the detail shown to be correct and will not accept liability for errors not advised to us prior to delivery.

We cannot accept Order Forms from customers under the age of eighteen (18) years.

Our Customer Service Team is available from 9 am until 9 pm Saturday to Thursday and 10 am until 7 pm on Friday.