If you are unhappy with your purchase from Covent Garden UAE you may return the product(s) to us within 24 hrs (after delivery). You are eligible for a refund subject to us making reasonable deductions from the refund amount to compensate the loss of value in case you have damaged the product or packaging.
We strongly recommend that you retain your invoice at the time of purchase. You can email the Invoice / Order number to [email protected], including information such as your name and contact info to speed up the return and refund process.
Our policy does not affect your local statutory rights. Cash refunds will be considered in the case of any damage originating from our side.
Feel free to state the reason for the return and whether or not you would like to exchange the product for a different one and if so, which one.
Delivery costs incurred for shipping products back to us will not be reimbursed. Thank you for visiting us.
We appreciate your patronage and look forward to our blooming relationship. Kindly keep us posted on how we can improve our standards and continue to enhance our services.
The expected time span to complete refund trasnfer.
Example: refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Please send your comment to [email protected]